All our products have a 30 days warranty with us, except specific cases marked with longer or shorter warranty periods. If the manufacturer has a longer warranty period, then the first 30 days will be covered by us and the rest will be covered by the manufacturer. That will ensure a faster service in the event that you need to claim a warranty.
Each product has a “Warranty” tab in the information page. If you do not see such tab, or if the tab is shown and has the generic warranty message, it means that the product has the standard 30-day warranty. In most of the cases, We take the time to mark only the special cases where warranty has longer or shorter periods.
Depending on product’s price, a replacement or refund will be issued, only in cases different than the cases listed below. In refund or replacement cases, most of the times the original product in the original box will be required. Return shipment must be covered by the customer.
2-Order.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product or damaged product:
In the unlikely event that you do not receive your package due to an issue with the mail or courier service (lost package), depending on the price of the product, 2-Order.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item, before issuing a refund. This same rule will apply for products that could be damaged in the shipment.
Note: We can not give refunds on packages temporarily or permanently held by Customs. If in doubt, you must always check with local authorities if the merchandise you wish to order from us is allowed to be imported in your country. Import fees, duties and taxes are a responsibility of the byter.
If you have problems that prevent you from downloading the product, we recommend that you first contact us for support for sorting the problem and in case of no avail, we would try an alternative method so the digital goods could be delivered. If the problem persists and the product can not be downloaded for any reason, the order would be canceled and a refund issued. Please note that a refund can not be issued if the product was partially or fully downloaded.
A no-download situation happens sometimes due to configuration on customer’s side, like their browser, firewall, or network for example.
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check videos or pictures of the product if available (screen shots) before making a purchase.
In the event that you order a product and after it is being shipped or delivered, you decide that you do not need it or do not want it for any reason not covered in the above paragraphs, it can be returned for a refund if the package is unopened and the product unused. For this, return shipment charges must be covered by the customer in these cases. Please note also that a 15% restocking fee will be charged before a refund is issued.
Most of our products are shipped for free, but if any shipping fee was charged to your specific order, either because (1) the specific product was not listed as “free shipping” or (2) because the customer required a faster shipment method when ordered, it can not be refunded either. So depending on the case, for products “not needed” that meet the “unopened” and/or “unused” requirements, you will finally receive a net refund of (Total Paid – 15%) on free shipped orders or (Total Paid – 15% – Original Shipping Charge).
If you realize that you do not need the product or that you made an order by mistake, please contact us before the next 24 hours after the order was done, so we can cancel the order and issue a FULL refund. After 24 hours, then the “Net” refund described in the two paragraphs above will apply.